Return Policies

CAN I RETURN MY ITEM(S)?

Yes items are eligible for return for store credit if they are returned to Wild & Lost within 7 days of you receiving the item..that is the delivery date of the item provided by its tracking number on the order (Example: If received on the 1st it needs to be in the mail by the 7th). These returns MUST be unworn, unused, and with tags still attached or in original packaging! If the items are not received back under these conditions the return will not be accepted and will be sent back to buyer at their cost. YOU MUST EMAIL US FOR FOR APPROVAL BEFORE SENDING YOUR RETURN IN THE MAIL.

BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING EXPENSES & ORIGINAL SHIPPING PRIOR TO RETURNING IS NONREFUNDABLE!

CAN I EXCHANGE MY ITEM?

Because of the high volume of orders, we DO NOT do exchanges. There are no exceptions to this. Meaning, If the item you’re wanting to exchange for is in stock when you ship back your return that will not guarantee that the item will be in stock once we receive the returned item and your store credit or refund is issued.

IS MY ORDER OR ITEM FINAL SALE?

What you CAN NOT return is any Sale items or Custom items.

CAN I CANCEL MY ORDER?

No, again with having a high-volume amount of orders and to insure that orders are shipped fast & no order errors we DO NOT cancel orders.

CAN I CANCEL MY ORDER TO REPLACE WITH A DISCOUNT?

No canceling orders for discount codes to be used for a new order. Any discount code MUST be entered in BEFORE placing the order, no exceptions.

MY ORDER IS INTERNATIONAL CAN I RETURN?

NO international orders are available for return. No exceptions.

WHAT DO I DO IF I RECEIVED A DAMAGED PACKAGE OR ITEM(S)?

Please reach out to us via email at wildandlostjewels@gmail.com before 2 days has passed of receiving the damaged item with picture proof of the damage. A prepaid label will be sent to you via email after picture proof is presented of the damaged item. The item MUST be sent back to Wild and Lost within the 5 days of receiving the item. Once received we will then issue store credit or a refund for the damaged item. We do NOT replace any damaged items after 1 week of the item delivering. NO exceptions. As of after 1 week, the damage to the item is on you as the customer.

(Examples: Item is delivered to customer on the 10th, we must be contacted with picture proof by the 12th. Item must be in the mail to return for store credit by the 15th.)

PLEASE READ ALL OF THIS BEFORE EMAILING US FOR APPROVAL OF YOUR RETURN.